1. Monthly subscriptions
You may cancel a monthly subscription at any time. Cancellation stops the next renewal, and access continues through the end of the current paid billing period. Monthly fees already charged are generally non-refundable because capacity and service access are made available immediately.
2. First-purchase guarantee
If the service is not a fit, contact us within 7 calendar days of your first subscription purchase. If your account has used fewer than 30 calling minutes, we will refund the first base subscription charge. Usage, telephone numbers, carrier fees, onboarding work, custom development, and other pass-through costs are not refundable. This guarantee applies once per customer.
3. Annual plans and custom orders
Terms for annual subscriptions, onboarding, custom integrations, and enterprise plans are stated in the order form. Unless the order form says otherwise, these fees are non-refundable once work begins. If we terminate an annual plan for convenience, we will refund the unused prepaid base subscription fees on a prorated basis.
4. Usage and overage charges
Calling minutes, SMS, carrier charges, and other usage-based fees reflect services already consumed and are non-refundable, except where a verified billing error occurred.
5. Billing errors and duplicate charges
If you believe a charge is incorrect or duplicated, email support@poshai.com within 30 days of the charge. Include your account email, invoice or transaction reference, the amount, and a brief explanation. We will investigate and correct verified errors.
6. How to request a refund or cancel
Email support@poshai.com from the address associated with the account. We respond within two business days. Approved refunds are returned to the original payment method. Payment providers and banks may take 5–10 business days to post the credit.
7. Consumer rights
This policy does not limit any mandatory cancellation, refund, or consumer protection rights that apply in your jurisdiction.